Info

INFO

SHIPPING
We offer FREE shipping to Canada and US for orders over $100 CAD. In addition, we ship to select international destinations for an additional shipping fee, which is applied at checkout.

Please allow 2-5 business days for orders to be processed before it ships. Standard delivery to Canada and US typically takes between 2-14 business days in transit from shipment date. Standard delivery to international destinations typically takes between 14 – 25 business days. We try our best to expedite orders sooner, and will notify you of dispatch via email.

Karagusi is not responsible for delays caused by the post office or lost packages due to address errors.

DELIVERY METHOD
9” x 12” and 12” x 16” prints are placed with a chipboard backing in a protective sleeve and sealed in a StayFlat® envelope or cardboard mailer. 24” x 36” prints are rolled with care and sealed in a protective poly tubing delivered in a cardboard tube. Frame(s) not included.

Orders with multiple items of varying sizes may be shipped separately. 

TAXES & DUTIES
Taxes and duties incurred by each country on items are the buyer’s responsibility. Custom fees are based on the total value of the products entering your country. Unfortunately we have no control over this.

PAYMENT
We accept all major credit and debit cards.

RETURN POLICY
All items are final sale and are not eligible for refund.

DAMAGED ITEM
We put in the extra effort to ensure all items are packaged carefully to avoid any faults or damages to the item. However, if your item is damaged, please feel free to contact us at info@karagusi.com and we will advise how to proceed. It is imperative that a photo of the damaged item is included.

Damages incurred during shipping or to the physical package, such as a bent envelope or a damaged cardboard tube, will not be considered a damage to the item. This will have to be claimed with the post office by the buyer.